Email us! We are here to help and make this gift giving process go as smoothly as possible. 24/7/365, we will get you a response within 1 business day. We can be contacted at support@mycustomheart.com

Your order will be shipped within 1 business day. For example, if you place your order on Monday, then your order will be shipped out either on Monday or the next day (Tuesday). All orders will ship from the United States through UPS. During rare circumstances, there will be delays listed at checkout.

My Custom Heart understands that gifts cannot arrive late. Typically, an order will arrive in 1-4 business days after it is ordered throughout the continental United States. Shipping may take longer for international shipments.

Yes! We understand that circumstances can always arise that will make an order no longer needed. You can return your order for a refund. Please see our refund policy for full details.

Yes! You can find any individual product by hovering over Shop at the main menu and then Individual Gifts

Our team will be happy to help you with your order! Please email us at support@mycustomheart.com

True love lasts an eternity, and we have designed our roses to do the same. All of our rose products are preserved through numerous techniques or they are made of a polymer material that will not go bad. Our roses are designed to keep their natural beauty for a lifetime.