FAQs

With such a unique gifting model, we understand that questions can arise.


Quick Help:

How do I get in touch with your customer service team?

Email us! We are here to help and make this gift giving process go as smoothly as possible. 24/7/365, we will try our very best to get you a response within 4 business hours. We're available to answer your email 7 days a week, Mon-Fri from 6am-6pm Pacific Time, and Sat-Sun from 9am-6pm Pacific Time. We can be contacted at support@mycustomheart.com

Shipping & Delivery

When will my order ship?

All orders typically are shipped within 1 business day. If you need us to expedite shipping, please send us an email at support@mycustomheart.com and we'll let you know if we're able to accommodate your request. 

How long does delivery take?

My Custom Heart ® understands that gifts cannot arrive late, and this leads us to be as transparent with shipping times as possible. To receive the exact date to expect your order, at checkout you can see your shipping options and the day your order will arrive. Typically, an order will arrive in 3-4 business days after it is ordered throughout the continental United States, shipping may take longer for international shipments. 

Do you accept returns?

Yes! We understand that circumstances can always arise that will make an order no longer needed. You can cancel your order at anytime, and you can return any items for a full refund minus the shipping costs that have been charged to My Custom Heart ®.  

Where are you located?

We're all over this great country, spreading heartfelt gifts like wildfire. Our warehouses are located in San Diego, CA and Chicago, IL so that we can ship from a warehouse near you no matter where your order is heading.

Ordering: 

I have a large order, who can help me?

Our team will be happy to help you with your order!  Please email us at support@mycustomheart.com

Do you offer gifts for weddings and other special events?

Yes, we do! Send an email to support@mycustomheart.com and we will be glad to make your special day just a tad bit more special!

How long do My Custom Heart ® roses last?

True love lasts an eternity, and we have designed our roses to do the same. All of our rose products are preserved through numerous techniques or they are made of a polymer material that will not go bad. Our roses are designed to keep their natural beauty for a lifetime. 

Order your Custom Love Gift ® today!

If you have anymore questions, do not hesitate to reach out to our customer service team! You will receive a response in under 24 hours. We understand that gift giving can be stressful so we pride ourselves on proving the quickest and best customer service possible. Happy Gifting!