1
Your gift is prepared
We carefully pack your custom gift and get it ready for the carrier.
Track Your Order
My Custom Heart Delivery
Your gift is on its way
The moment you planned is getting closer. Enter the tracking number from your shipping email to follow your package.
♡Where can I find it? Your tracking number is in the shipping confirmation email we send after your gift leaves our gifting center.
Ships with careEvery gift is carefully prepared before it begins its journey.
Tracking by emailWe’ll email your tracking number as soon as your order ships.
Here if you need usOur support team is ready to help with delivery questions.
From our hands to hers
What happens next
2
The carrier checks it in
Tracking may take up to 24–48 hours to update after the shipping email arrives.
3
The big moment arrives
Follow the carrier’s updates until your thoughtfully chosen gift is delivered.
Need a little help?
If your tracking has not updated after 48 hours, or something does not look right, we’re happy to help.
Carrier scan times and estimated delivery dates are provided by the shipping carrier and may change while your package is in transit.